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Questions, Requests,
or Simply Curious?
Whether you're wondering about our materials, looking for wholesale inquiries, or just want to say hello — we're here. Every message is read personally by our small team.
Response Time
We respond to most inquiries within 24 hours during business days.
Based In
United States
Shipping nationwide
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Common Questions
Before You Ask
What are your toys made from?
We use only pure, non-toxic materials — including sustainable natural Hevea rubber and organic cotton. Every material is free from BPAs, phthalates, lead, cadmium, and over 100 other regulated chemicals. We never use synthetic compounds or mystery plastics.
What does "infant-grade testing" mean?
It means our toys are tested to the same rigorous laboratory standards applied to human baby products. This includes chemical screening for heavy metals and toxins, structural stress testing for durability, and material purity verification — the same battery of tests that baby toys must pass before they reach store shelves.
Do you ship internationally?
We currently ship within the United States. International shipping is something we're actively working toward — sign up for our newsletter to be the first to know when it's available.
Is the Enchanted Wand safe for aggressive chewers?
The Enchanted Wand is made from dense natural Hevea rubber and is designed to withstand vigorous chewing. While no toy is completely indestructible, it's been stress-tested for durability and bite force resistance. We always recommend supervising your dog during play.
What is your return policy?
We stand behind every product we make. If you're not satisfied with your purchase for any reason, please reach out within 30 days and we'll make it right — whether that means a replacement or a full refund.
Are you open to wholesale or retail partnerships?
Absolutely. We'd love to see Finley & Tale in shops that share our values. Use the contact form above and select "Wholesale & Stockists" — we'll send you our line sheet and terms.